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Schools and Libraries:
A purchase order with an authorized signature or credit card is required. These orders will be shipped and billed to the same address unless otherwise requested. Shipping and handling charges will be added to the invoice.
Individuals:
Please include payment by check* or credit card for the cost of materials plus 10% shipping and handling with a minimum of $4.00. Be sure to include state sales taxes when applicable (if you live in Connecticut). (When you order on-line, you will be prompted for the necessary information.
*We do allow you to pay by check and still order on-line. However, we will not ship your order until we receive payment.
Bookstores:
We accept bookstore purchase orders. Please contact us for our discount schedule.
Credit Cards:
We accept VISA, Master Card, and Discover. Please be sure to include your three digit authorization number (last three digits located in the signature line on the back of your card) where indicated. If you order via mail, be sure to include your card number, card expiration date, signature, authorization number and daytime phone number in case of questions.
Mail Orders:
Creative Learning Press, Inc.
PO Box 320
Mansfield Center, CT 06250
Phone Orders:
1-888-518-8004 or 1-860-429-8118
Our hours are 9:00 am to 5:00 pm EST, Monday through Friday.
Fax Orders:
1-860-429-7783
Shipping Charges:
Postage and handling charges are added to all orders. These charges are calculated at 10% of the total purchase, with a minimum charge of $4.00. Please contact us for shipping charges on orders shipped outside of the continental United States.
Unless otherwise requested, we ship via FedEx Ground. Special shipping requests will incur extra charges. Please contact us by phone if you would like your order shipped via 1-Day or 2-Day Air.
When ordering on-line, please include your special shipping instructions in the "Special Instructions" box. We will notify you via e-mail of any additional costs.
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Order Form:
To place an order by mail or fax, download our order form by clicking here. The order form is in portable document format (pdf) and requires Adobe Acrobat Reader version 4.0 or greater. Acrobat Reader is supplied with most modern web-browers. You can download the latest version (free) from Adobe by clicking here.
To order online, just place items in the shopping cart (click "Add to Cart" button under item) as you browse the catalog. If you need to print a copy of your order for your business office (schools), print out the ordering screen once you have entered your billing/shipping and payment information. The final "receipt" screen shows only your purchases; it does not include payment information or shipping/billing information.
When you order online, your personal information is secure. It is enrcypted as it moves from our site to our server. We delete all orders from the server once we receive them.
Terms:
Payments for purchase orders are due net 30 days from date of invoice. All payments must be made in U.S. currency. Prices are subject to change without notice.
Availability:
Most orders placed on the web are received and shipped out within 48 hours. However, please allow four weeks for complete delivery of your order. Should an item be out of stock, it will be back ordered and shipped as soon as copies become available. If you do not accept back orders, please let us know when you place your order.
Customer Service:
Check your orders! To ensure your complete satisfaction, we recommend that you check your book order upon receipt - before affixing school stamps to materials. Books with stamps or stickers cannot be returned as they are no longer in saleable condition. Likewise, forms that have been unwrapped cannot be returned. Please note that all videotape sales are final. If you receive a damaged tape, we will exchange it for a working tape.
Returns:
If there is a problem with your order, please contact our customer service department at 888-518-8004 or customerservice@creativelearningpress.com within 30 days of receipt of shipment. To ensure proper credit, do not return any materials until you have received authorization to do so. Book stores should take note that any returns must be made within 90 days of the invoice date and must be in saleable condition. Book returns from bookstores will receive store credit only. Please call for other return conditions.
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